Privacy Policy

This policy together with our Terms of Website Use and General Working Terms and Conditions (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By submitting personal data to us, you agree to us using your data as follows.

This privacy policy explains the following:

  • what information we may collect about you;
  • how we will use information we collect about you;
  • when we may use your details to contact you;
  • whether we will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;

If you have any questions about this policy, please contact in writing or by email.
Address: 1 Mount Pleasant, Lydney, Gloucestershire, GL15 5QE

This version was last updated on 22nd May 2018.

What information does Megabyte Technology collect?

Personal data means any information about an individual from which that person can be identified.

We collect, use, store and transfer different types of personal data which can be grouped together in 5 broad categories as follows:

Identity data: This included name, business name, job title.

Contact data: This includes your address, email address, telephone number(s) and communication content you have provided when requesting a product or service, completing a service agreement, entering a promotion or survey, or when you or your personnel communicate with us.

Technical data: This includes your IP address, browser type and version, time-zone setting, browser plug-in types and versions, operating system and device type you use to access our website or for us to access your systems for the purposes of provide remote support, and any remote access code(s).

Analytical data: This includes information about your visit to our website including which page you have visited, length of visit, how you interacted with pages (such as mouse clicks and scrolling), and how you came to and left the website.

Marketing and Communications Data: This includes your preferences on receiving marketing from us and your communication preferences.

We use service providers for services such as data backup and 24/7 monitoring. We may receive information from these providers about you. We will process this data to provide you with support services and to facilitate your purchase renewal of such services.

Visitors to Our Website

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

People who use our products and services

Megabyte Technology offers various products and services. We must hold the details of the people who have requested the service to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have used one of our services to carry out a survey to find out if they are happy with the level of service they received.

How your personal data is collected?

We use different methods to collect data from and about you, including:

Direct Interactions: This is when you give us your identity and contact information by filing in a form or by corresponding with us by post, phone or email.

Third Parties: This is when we receive personal data about you via a third-party source, such as a social media platform, or our email marketing service provider; or when we receive technical data from analytics providers such as Google.

Uses made of the information

We use information held about you in the following ways:

  • To contact you about the matter you asked us to contact you about.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

How we store your personal data

We have put place in appropriate security measures to prevent your personal data being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Any personal data that is provided to us in stored in a secure filing cabinet, on secure computers or on secure servers of service providers we use.

We will only retain your information for as long as it is necessary to fulfil the purposes we collected it for.

The data that we collect from you may be transferred to, and stored on Office 365, OneDrive and Backblaze. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent un-authorised access.


If you have opted-in to receive our email newsletter we will send you a copy of our newsletter usually no more than once a month. In the case of a major new event, such a cyber-security alert, we contact you by email at other times to keep you aware of the event and how it may affect you.

We will periodically ask you to update or confirm your marketing preferences. You can view or update you marketing preferences at any time by clicking on the link at the bottom of the emails we have sent you.

You can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any of the emails we have sent you.

Disclosure of your information

We may disclose your personal information to third parties:

  • If we use a third-party to provide a product or service to you, for example, Office 365, data backup services, cloud storage, 24/7 monitoring, our email newsletter.
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Terms of Use or terms and conditions of membership and other agreements; or to protect the rights, property, or safety of us or any of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We do not sell, rent or trade your personal information to third parties for marketing purposes.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We want to be up-front about how our website uses cookies.

Google Analytics

Google Analytics is a free service provided by Google Inc. which uses cookies to enable us to better understand how people find and use our website. This is general information such as the type of device you are using, the time of day you visited the site, and the country you are in.

We use this information to help us make sure that we provide the right information in the right formats on our website.

For more information on the cookies created by Google Analytics please read Google’s

You can choose to globally opt out of being tracked on Google Analytics (visit Google’s opt out page: This will affect every website you visit, not just ours.

You can clear the cookies in your web browser at any time using the instructions we have provided on our blog at

Access to personal information

Megabyte Technology tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by contacting us in writing or by email.

If we do hold information about you, we will: give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes.

You can exercise your right to prevent such processing by contacting us at

Our site may, from time to time, contain links to external websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

We may change this Privacy Policy at any time. This version of the policy was updated on 23rd May 2018.

Contact Us

You can contact us with questions, comments and requests regarding this privacy policy should be addressed to Megabyte Technology, 1 Mount Pleasant, Lydney, GL15 5QE or email